Common Jira Sync issues

This issue might occur if you’ve renamed a project key after importing it. Remove the affected project from the sync and re-import it using the updated key.

This issue might occur if you’ve changed the Jira site URL used to create the sync. The URL and the sync are directly tied together, so changing the URL after the sync is created will lead the sync to break, leading to stale data and loss of real-time updates.

Jira sync requires a token with the appropriate API permissions to function properly. If the token lacks necessary access, the sync may fail. When this happens, you'll see Sync failed in Notion. To fix this, ensure the Jira API token used has the necessary permissions for webhooks and data access.

We’ve recently improved our sync logic for select and multi-select Jira fields to prioritize values actively used in imported issues. If you’re seeing missing field values in an existing sync, try removing and re-importing the affected fields to apply the new logic.

Jira dates may be interpreted differently in Notion, appearing one day earlier or later than expected. This is because Jira does not provide timezone information for date fields.

Jira statuses do not match Notion's one-to-one. Whenever possible, Notion will try to match the most appropriate status based on the phrase or wording. For example, a “Working” status in Jira may be mapped to a “Done” status in Notion.

Linked issues across Jira projects are only preserved if both projects are selected when you set up the sync. If either project is not included in the sync, the relationship will not be imported.

If you’re unable to edit projects and properties, make sure you have Full access or Can edit access to the synced database.

If you’re not seeing updates on the Notion side, try refreshing the page.